Have you ever chatted with a computer and felt like you were talking to a real person? That’s because of AI chatbots! These clever programs use artificial intelligence to have conversations with you, just like texting a friend. They can help you find information, answer questions, or even tell jokes! AI chatbots are popping up everywhere, from websites to messaging apps, making life a little easier and a lot more fun.
And in 2024, we’ve seen some incredible advancements in AI chatbot technology. From virtual assistants to customer service helpers, there’s a whole new crop of chatbots making waves. So, let’s not waste any time and dive into the Best AI chatbots.
What is a chatbot?
A chatbot is like a computer friend you talk to online. It’s a smart program that can understand what you say and reply like a human. You type messages to it, and it responds, helping you with questions or tasks. Chatbots are used in websites, apps, and messaging platforms like Facebook Messenger.
They can answer FAQs, help you shop, book appointments, or just chat for fun. They use artificial intelligence to learn from conversations and get better over time. Overall, chatbots are virtual helpers designed to make our online interactions smoother and more convenient.
How Do Chatbots Work?
How Do Chatbots Work? We must first consider the three core mechanisms driving the technology to understand how a chatbot works. The three mechanisms that require your attention are rules-based processes, AI-driven decision-making, and live agent intervention. Depending on a chatbot’s mechanism, its functionality will be slightly different.
What could this mean for your business? In a single word – profitability. Chatbots are the future of how we are going to engage with customers. They have multiple benefits, and that’s precisely what we will explain to you in this article today.
Benefits
- Available 24×7
- Cuts Down Operational Cost
- Offers Personalized Experience
- Multi-Lingual Support
- Enhances Engagement and Sales
- Monitors Customer Data and Gives Better Insights
- Automates Repetitive Tasks
Usage
You have to mention what industries it has the most usage in for example customer service, healthcare, education, and e-commerce.
AI chatbots have become ubiquitous across various industries, revolutionizing customer service, sales, and support. From e-commerce to healthcare, these virtual assistants have found their place in enhancing user experiences and streamlining operations. They’re particularly prevalent in sectors where customer interaction and support are paramount, such as retail, banking, hospitality, and telecommunications.
E-commerce Sector
AI chatbots assist customers with product inquiries, offer personalized recommendations, and facilitate seamless transactions. They provide 24/7 support, helping businesses cater to a global audience and handle high volumes of inquiries efficiently.
Banking Sector
AI chatbots handle routine tasks like account inquiries, transaction history checks, and fund transfers, freeing up human agents to focus on more complex issues. They also play a crucial role in fraud detection and prevention by analyzing patterns and flagging suspicious activities in real time.
Healthcare Sector
- AI chatbots aid in appointment scheduling, medication reminders, and symptom assessment. They offer patients immediate access to information and support, reducing unnecessary visits to healthcare facilities and alleviating strain on medical staff.
- AI chatbots enhance guest experiences by providing instant responses to inquiries, handling room bookings, and offering personalized recommendations for dining and entertainment options. They contribute to improved customer satisfaction and loyalty by delivering prompt and efficient service.
Other Sector
AI chatbots leverage natural language processing (NLP) and machine learning algorithms to understand and respond to user queries accurately. They continuously learn from interactions to enhance their capabilities and deliver more personalized experiences over time.
The Full List of Best AI chatbots
1. ChatSpot
ChatSpot is HubSpot’s new chatty CRM bot. It combines ChatGPT’s abilities with unique data sources to help your business grow. You can input your queries or use one of ChatSpot’s many rapid templates, which can help you find keys for content writing, research, SEO, prospecting, and more.
Though ChatSpot is free for everyone, you are involved in its full potential when using it with HubSpot. It can help you power tasks such as saving contacts, notes, and tasks. Plus, it can guide you through the HubSpot app and give you tips on using its tools best.
Key Features
- Chat-based commands help sales and marketing, in addition, service professionals maximize yield
- Draft follow-up emails, collect analytics reports or even prospect
- Connects to HubSpot software besides leverages your existing data
Pricing
Free
2. ChatGPT
ChatGPT is OpenAI’s conversational chatbot motorized by GPT-3.5 and GPT-4. It uses a standard chat border to communicate with users, and its responses are generated in real-time through deep learning algorithms, which analyze and then learn from previous conversations.
Because ChatGPT was pre-trained on a massive data collection, it can produce coherent and relevant responses from prompts in various spheres such as finance, healthcare, customer service, and more. In addition to chatting with you, it can solve math difficulties and write and debug code.
Key Features
- Uses natural language to understand the context of conversations to provide related and original retorts in a human-like conversation
- Multiple use cases for things like reacting to simple questions, ideating and getting inspiration, or generating new satisfaction (like a marketing email)
- Improves over time as it has supplementary conversations
Pricing
| 3.5 Version | 4.0 Version |
| Free | $20/mo |
3. Bing Chat
Microsoft describes Bing Chat as an AI-powered co-pilot for when you conduct web searches. It increases the search capabilities by combining the top results of your search query to give you a single, comprehensive response. Plus, it cites the sources from where it gets its information.
Bing also has an image creator tool that prompts you to create an image of whatever you want. You can even give details such as adjectives, locations, or artistic elegances to get the exact image you envision.
Key Features
- Uses NLP and machine learning to understand conversation prompts
- The compose feature can generate original written content and then images, and its powerful search engine capabilities can surface replies from the web
- It’s a conversational tool, so you can continue sending messages until you’re satisfied
Pricing
Free
4. Gemini
Google’s gemini is a multi-use AI chatbot that can make text and spoken responses in over 40 languages, create images and code, answer math problems, and more.
One of Bard’s strengths is that it is excessive with text. You can use it to write and edit things, such as emails, resumes, and cover letters. Because Google created it, it also features a “Google it” button to help you learn more about a given topic and exports to other Google products, like Google Docs, besides Gmail.
Despite its impressive capabilities, Bard has confronted criticisms for providing false and misleading information, especially compared to ChatGPT.
Key Features
- Powered by Google’s PaLM-2 (instead of GPT)
- Use it for things like thinking and creativity, drafting unique and original content, or getting answers to your inquiries
- Connected to Google’s website index so it can admittance information from the internet
Pricing
Free
5. Jasper Chat
Jasper Chat is built with businesses in concentration and allows users to apply AI to their content-making processes. It can help you brainstorm content ideas, write photo captions, generate ad copy, create blog titles, edit text, and more.
Unlike ChatGPT, Jasper pulls knowledge straight from Google to ensure that it provides accurate information. It also learns your brand’s voice and style, so the content it generates for you sounds less robotic and more like you.
Key Features
- Proprietary AI engine sourced since OpenAI and other models.
- Wide breadth of knowledge on niches besides elaborate topics.
- Remembers and learns since previous conversations.
Pricing
Also Read: AI Marketing Tools For Digital Marketers
6. Perplexity
Powered by GPT-3.5, Bafflement is an AI chatbot that acts as a conversational search engine. It’s intended to provide users with simple answers to their questions by compiling information they find online and providing information related to its source material.
With no set-up required, Perplexity is easy to access and use. Go to the website or mobile app, type your query into the search bar, and then click the blue button. From there, Perplexity will generate an answer as delicate as a short list of linked topics to read about.
Key Features
- Provides links to sources besides generating related queries for further reading.
- Focus setting allows you to narrow your results since specific sources are available for different purposes, such as WolframAlpha for computational queries or Reddit for discussions and opinions.
- Allows you to save search threads and then share them with others.
Pricing
7. Tidio Lyro
Lyro is a conversational AI chatbot created with small and medium businesses in mind. It helps free up the time of customer provision reps by engaging in personalized conversations with customers for them.
Lyro instantly learns your company’s knowledge base to determine customer issues immediately. It also stays within the limits of the data set you deliver to prevent hallucinations. And if it can’t answer a query, it will direct the conversation to a human rep.
Key Features
- Provides human-like answers to frequently asked questions.
- Keeps a record of redirected inquiries so you can add them to your knowledge base later.
- Asks customer’s follow-up questions to ensure satisfaction.’
Pricing
8. Kommunicate
The stage helps businesses build chatbots and manage customer interactions across numerous channels, including website chat, messenger apps, and email.
Although you can train your Communicate chatbot on many intents, it is designed to automatically route the conversation to a customer service rep when it can’t answer a query.
Key Features
- Conversational AI and NLP capabilities allow industries to automate aspects of customer support, such as answering frequently asked inquiries or routing customers to the right support agent.
- Offers a range of integration options, allowing businesses to incorporate it into their current workflows seamlessly.
- Provides advanced analytics and reporting abilities, allowing businesses to track and analyze customer interactions besides support metrics.
Pricing
| Start | Grow | Business |
| $40/mo | $100/mo | Custom |
9. HubSpot Chatbot Builder
HubSpot has a commanding and easy-to-use chatbot builder that allows you to automate and scale live chat talks.
Keep in mind that HubSpot’s chat builder software doesn’t instead fall under the “AI chatbot” category of “AI chatbot” because it is a rule-based system. However, HubSpot has code snippets, allowing you to power the powerful AI of third-party NLP-driven bots such as Dialogflow.
Key Features
- Customers can get answers to frequently asked questions, book meetings, and navigate your site.
- Conversations are stored in your CRM so you can be suitable leads and trigger automation flows.
- Easy integration across your marketing, sales, and service tools because HubSpot is a CRM platform.
Pricing
Free
Also Read: 8 Best AI Tools For Accounting
10. Intercom Fin
Fin is Intercom’s conversational AI platform, which is calculated to help businesses automate conversations and provide personalized skills to customers at scale.
Built on ChatGPT, Fin allows corporations to develop custom AI chatbots using Intercom’s tools and APIs. It uses your company’s database to answer customer queries and provides links to the articles in references.
Key Features
- Built-in safeguards to ensure it only provides accurate responses to customer questions.
- Fin Conversations lets you easily view Fin’s customer interactions from your inbox.
- Create custom answers to FAQs that get prioritized over AI-generated answers.
Pricing
| Resolution | Buisness |
| $0.99/mo | $74/mo |
11. SmythOS
SmythOS is a multi-agent operating system that harnesses the power of AI to streamline complex business workflows. Their platform features a visual no-code builder, allowing you to customize agents for your needs. From Fortune 100 companies to startups, SmythOS is setting the stage to transform every company into an AI-powered entity with efficiency, security, and scalability. With SmythOS, you can automate workflows to save your team time.
Key Features
- Tailored AI Agent Development allows easy visual development of specialized AI agents tuned for specific functions.
- Seamlessly coordinates all AI agents for unified responses and workflows.
- Drag-and-drop interface simplifies even the most complex workflow automation so you can connect data, models, and skills visually without coding.
Pricing
Contact for pricing
12. Watson Assistant
IBM Watson Assistant is an AI-powered conversational bot that gives you impressive recommendations for further training so it gets better at its job. Its intent recommendations flag topic clusters that should be added to the database, while its entity recommendations identify existing topics that need more depth.
Watson Assistant is trained with data unique to your industry and business, providing users with relevant information. It can run on your website, messaging channels, customer service tools, and mobile app. Plus, you can quickly get started with the low-code chat builder.
Key Features
- NLP and machine learning to gather context.
- Integrates with multiple systems and databases to access information.
- Analytics and insights to monitor user interactions, understand user behaviour and improve overall performance.
Pricing
13. Juro’s Legal AI Assistant
Juro’s AI assistant lives within a contract management platform that enables legal and business teams to manage their contracts from start to finish in one place without having to leave their browser.
This means you only need one platform. No more jumping between eSigning tools, Word files, and shared drives. Juro’s contract AI meets users in existing processes and workflows, encouraging quick and easy adoption.
Key Features
- Users can prompt Juro’s AI chatbot to draft and amend contract terms, allowing them to revise and refine clauses instantly
- The AI Assistant can speed up contract review times by scanning documents for critical risks and deviations
- Juro’s AI can be used to summarize whole contracts or individual clauses, making contract data accessible to key stakeholders in seconds
Pricing
Contact for pricing
14. Drift
Drift’s AI technology lets it personalize website experiences for visitors based on browsing behaviour and past interactions. It can also seamlessly book meetings and qualify leads.
In addition to its chatbot, Drift’s live chat features use GPT to provide suggested replies to customers’ queries based on their website, marketing materials, and conversational context.
Key Features
- Rule-based and AI chatbot with a classifier that categorizes conversations by context for more meaningful conversations.
- Can handle context switching if the conversation flow or subject changes.
- Customizable chat widget for mobile and desktop with helpful out-of-the-box integrations.
Pricing
Contact for pricing
15. Infobip
Infobip’s chat bot building platform, Answers, aids you in designing your ideal chat flow with a drag-and-drop builder. It allows you to create rules-based and intent-based chatbots, using AI and NLP to recognize user intent, process data, and provide a human-like conversational experience.
Infobip also has a generative AI-powered discussion cloud called Experiences, which is currently in beta. In addition to the generative AI chatbot, it includes customer journey templates, integrations, analytics tools, and a guided interface.
Key Features
- AI and machine learning help you train your chatbot.
- Rule and intent-based bots that understand the context and replicate a conversational experience.
- Omnichannel usability for WhatsApp, Facebook Messenger, Etc.
Pricing
Contact for pricing
Conclusion
Chatbots are computer agendas that simplify information retrieval and problem-solving using everyday language, thus enhancing customer service and relationship excellence.
FAQS
1. What is the best AI chatbot?
Chatgpt is a chatbot development platform that offers a user-friendly interface in addition to powerful features for building AI chatbots. Key features then capabilities: NLP capabilities for understanding user intent in addition to context. Visual chatbot builder with drag-and-drop functionality.
2. Which AI chatbot is right for you?
In contrast to the accessible version of ChatGPT 3.5, which is partial to being an AI tool that generates text in a conversational style through information leading up to early 2022, Copilot can access the internet to transport more current information, complete with links for sources.
3. What is an AI chatbot?
An AI chatbot is an online program that can pretend human-like customer interactions on mobile apps and websites through NLP in addition to Machine Learning. They are designed to appreciate a user’s intent, preferences, and needs without the involvement of a human operator.
4. What is the difference between an AI chatbot and an AI writer?
Both AI chatbots and AI writers use artificial intelligence technology but differ in their primary function and the type of interaction they facilitate. Chatbots focus on real-time conversation and user interaction, while AI writers specialize in autonomously generating written content.
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